A network of experts

We are a specialist agency focusing on customer experience design and operational delivery.

All of our projects use people with a deep knowledge in their field. We don’t palm our clients off with juniors. Each call and every meeting is attended by the relevant experts which saves everyone time because we can answer and advise there and then.

We hit deadlines because we have the experts in the room every time.

Our guiding principles

  1. Get to the truth about what customers really want.

  2. Confront entrenched thinking.

  3. Be confident and pragmatic.

  4. Build collaboration and trust between stakeholders.

  5. Start real-life trials to quickly build project momentum.

Our Team

  • Charles Brindley

    Charles Brindley

    Founder | Customer Experience and Spatial Designer

    Read Bio

  • Nessa Good, Virtual PA

    Nessa Good

    Executive Assistant

  • Emma Brooks

    Analyst and Project Coordinator

  • Mel Cook

    Mel Cook

    Operational Readiness
    MAC Consulting

    Mel has worked with Commonwealth Games, Wimbledon Tennis Championship, 2012 Olympics and British Airways.

  • Andy Boyd

    Andy Boyd

    Security and Border Process Specialist

    Andy has worked with HS1, all major UK airports, Brussels Airport and Eurostar.

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  • Adam Brown

    Adam Brown

    Rail Experienced Chartered Architect
    Landolt and Brown

    Adam has worked with HS2, Mayor of London and Network Rail.

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  • Barry Weekes

    Barry Weekes

    Airport design and masterplanning
    Three Compasses

    Barry has worked with Pittsburgh International Airport, HS1 St Pancras and Heathrow.

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  • Fiona Taylor

    Fiona Taylor

    Transport Operations Specialist

    Fiona has worked with Network Rail, the London Bus Busienss, the DfT and Eurostar.

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  • Sarah Kennedy

    Sarah Kennedy

    Station Specialist Consultant
    Maxwell and Kennedy Limited.

    Sarah has worked with Costain, Gatwick Station, Newtork raila nd London Bridge.

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  • Andrew Roach

    Andrew Roach

    Director
    Blue & Green Consulting Limited

  • Simon Langdon

    Simon Langdon

    Crisis Management
    CedarThree

  • Anthony Davies

    Anthony Davies

    Sustainability Consultants
    3Adapt

  • Martin Wright

    Martin Wright

    Journey Mapping & Insight
    Customer Journey Consultancy
  • Ben Acornley

    Ben Acornley

    Partner and Creative Director
    Applied Information Group

  • Daren Gordon

    Daren Gordon

    Culture Change

  • Phil Hampshire

    Phil Hampshire

    Sustainability Consultants
    3Adapt

  • Tim Fendley

    Tim Fendley

    Founder and Creative Director
    Applied Information Group

  • Sally Blackwell

    Sally Blackwell

    Change and Operational Readiness

  • Alex Bell

    Alex Bell

    Architect
    Chapter 2 Architects

  • Tom Hardiman

    Tom Hardiman

    Aviation Security Expert
    Metanos

  • Mark Hardie

    Mark Hardie

    Active Travel Specialist

  • Simon Scoggins

    Simon Scoggins

    Heathrow Programme Director
    STAR Alliance

  • Simon Addyman

    Simon Addyman

    Associate Professor in Project Management
    The Bartlett School of Sustainable Construction
    Faculty of the Built Environment

  • Emma Parkinson

    Emma Parkinson

    Course Director
    Coventry University