Experience Focused Design


We get the bottom of what customers and operators really want and then turn that insight into experiences that can be delivered in the real world.

Understanding what really adds value.


What we do


Experience design

We know how to get to the bottom of what customers really want.


Organisational change

Acting as an integrator to align the organisation to deliver the experience and add value.

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Operational delivery

Turning designs into practical, resilient systems that actually work.

Our work

Thought leadership

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Resilience in Design

Designing resilient systems and buildings.


Visitor Experience

What makes a great visitor destination?


Customer Experience

Sharing best practice design and delivery.

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Engaging with Experience

User-centric design in the built environment.


Connect Bath

Evidence-based rationale to reduce conjestion.