Experience Focused Design
We know how to get to the bottom of what customers really want.
Acting as an integrator to align the organisation to deliver the experience and add value.
Turning designs into practical, resilient systems that actually work.
Leading passenger experience operational delivery with 150 stakeholders
Designing and implementing a great departure experience for passengers
Working with Resultland to review the passenger experience and recommended process improvements.
Visitor experience design and business benefits definition
Developing an innovative digital navigation app with Living Map for STAR Alliance.
Creating a great experience for visitors, worshipers and for people attending events.
Understanding value in the design process for a new Catapult research facility.
Capacity review to determine a medium-term capital expenditure plan.
Develop a strategy for the Bath Business Improvement District (BID)
Customer experience and operational review with Customer Journey Consultancy.
Delivering a transformational hospital to drive efficiency and spur profitability.
Integrated patient experience between contact center and hospitals
Resilience in Design
Designing resilient systems and buildings.
What makes a great visitor destination?
Sharing best practice design and delivery.
Engaging with Experience
User-centric design in the built environment.
Evidence-based rationale to reduce conjestion.