Experience Focused Design
We get the bottom of what customers and operators really want and then turn that insight into experiences that can be delivered in the real world.
Understanding what really adds value.
What we do
Experience design
How to get to the bottom of what customers really want.
Organisational change
Acting as an integrator to align the organisation to deliver the experience and add value.
Operational delivery
Turning designs into practical, resilient systems that actually work.
Our work
Case Studies
Have a look at our latest blogs
Featured
Thought leadership
Resilience in Design
Designing resilient systems and buildings.
Visitor Experience
What makes a great visitor destination?
Customer Experience
Sharing best practice design and delivery.
Engaging with Experience
User-centric design in the built environment.
Connect Bath
Evidence-based rationale to reduce conjestion.