We are passionate about improving the customer experience.
We specialise in transportation, healthcare and leisure sectors where the design and function of infrastructure plays a crucial role in delivering great customer experience.
Our main aim is to ensure that teams take the time to think through how buildings and other infrastructure are designed to work operationally.
We ensure that through all the vagaries of the development process, the vision remains intact.
We don't have a 'standard' methodology. Instead we pick and choose from simple established processes that the organisation is familiar with.
Where we add value is how we 'glue it together.' We use a variety of processes and concepts using everyday language to ensure the conclusion 'makes sense.'
All the work we undertake is predicated on working with each other in a civilised, respectful yet challenging manner.
including airports, train stations and bus stations.
including hospitals, clinics and surgeries.
including sports centres, stadiums and public events.
If you need some support in this area, or just want a chat about what we do, please get in contact
Delivering a great customer experience
The key sectors we work with.
©2011 Active Thinking Ltd
Customer experience airports, hospitals, buildings and infrastructure
22 Shelley Road, Bath, BA2 4RJ
Registered no. 06253154