we realise business benefits by delivering
a great customer experience
Develop a frank and objective understanding of the problems and opportunities
The business benefits are realised in the design and deliver a return
All stakeholders feel involved and are committed to a common path.
Work with all stakeholders to deliver a successful day one launch
understanding customers ... delivering change ...
with a return on capital ...
Producing a better passenger experience and creating improved efficiency at Heathrow.
A complete 5-8 year capacity review of the terminal; encompassing over 70 variables.
Building the operational teams and processes used, the incentives required and the tracking system.
Providing Leadership for all Proving Trials, Familiarisation and Training for 13,000 people.
here are some examples of our work
©2015 Active Thinking
Registered no. 06253154
Designed by eberlin
here are some of our clients